What is an eBook?

What format are the eBooks available in?

Our travel eBooks are available in PDF format, compatible with most devices and e-readers.

How can I save my ebooks on iPhone / iPad?

How can I save my ebooks on an Android phone or tablet?

Can I access the Books on multiple devices?

Yes, you can download and access our travel eBooks on multiple devices that support PDF files.

Are these eBooks printable?

Yes, you can print the eBooks from the PDF files for personal use.

Do the eBooks include images and illustrations?

Absolutely! Our travel eBooks contain inspirational images and illustrations to enhance your reading experience.

How do I receive the eBooks after purchase?

Upon purchase, you'll receive a download link via emailto access and download the eBook.

Can I access these eBooks offline?

Yes, once downloaded, you can access our travel eBooks offline on your device.

Are there any restrictions on sharing these travel eBooks with others?

Our eBooks are for personal use only and shouldn't be shared or distributed without permission.

Are there any additional costs after purchasing the eBooks?

No, once you've purchased the eBook, there are no additional costs or subscriptions required for access.

What are Google Maps locations, and how are they used?

Google Maps locations are curated collections of destinations, attractions, or points of interest within a specific area. They are designed to provide users with comprehensive guides for travel, exploration, or planning activities in a particular region.

How do I receive the Google Maps locations after purchase?

Upon purchase, you'll receive a download link of an instruction manual via email to obtain the Google Maps locations. The link will grant access to the curated collection, which can be viewed on Google Maps. Please note that the download is limited, so make sure you save the manual locally on your own device. You can do that the same way you save our eBooks and Travel Itineraries.

Can I access these Google Maps locations on different devices?

Yes, you can access the Google Maps locations across multiple devices that support Google Maps with your Google account.

Are these Google Maps locations customizable?

Our Google Maps locations are pre-curated and may contain information such as recommended spots, descriptions, or tips. While they are not customizable, they provide valuable insights and recommendations for exploring the area.

Do the Google Maps locations include directions or navigation?

The locations offer information and descriptions of various spots, but they do not include live directions or navigation. However, users can utilize Google Maps' built-in navigation feature to reach these destinations.

Are these Google Maps locations available offline?

The map is made using My Maps, allowing us to customize symbols and colours. You'll need an internet connection to access the map. However, you can save some or all spots locally to access them without an internet connection once saved in the app. You'll receive instructions on how to do that in the manual.

Can I share these Google Maps locations with others?

The purchased Google Maps locations are intended for personal use and should not be shared or distributed without permission.

Do the Google Maps locations receive updates?

We are updating our maps regularly. You will have access to the latest updates automatically,

How are your Fine Art Prints produced?

Our fine art prints are created using the highest quality printing techniques on carefully selected paper. We utilize the Canon Pro 6000, an 11-color printer. Our state of the art calibrated system ensures maximum image vibrancy and print longevity.

Which Print paper options are available?

We offer two exceptional paper choices: Hahnemühle Baryta Paper with a glossy finish and Hahnemühle Photo Rag Paper with a matte smooth finish. These options are specially curated to enhance the beauty of our prints.

325gsm Hahnemühle Baryta Paper – Original price

100% α-cellulose Fine Art inkjet paper with pronounced felt texture for 3D-like prints. High-gloss coating ensures vivid colors, deep blacks, and contrast. Contains barium sulfate for a traditional Baryta Paper look.

Hahnemühle Photo Rag Paper – 20% price increase

100% cotton Fine Art paper with subtle felt texture for 3D-like prints. Matte premium inkjet coating delivers vibrant colors, deep blacks, and sharp details. Acid-free, lignin-free.

Can I request a custom size for my Fine Art Print?

Yes, we offer custom sizes for our prints. Please get in touch with us to discuss your specific requirements, and we'll be happy to assist you.

Are your Prints delivered rolled or framed?

We don't offer framed prints yet. They are carefully wrapped up in a tube. We advise that you have your print/s professionally framed.

Do you accept returns?

In the rare event that your print arrives damaged, please contact us within 24 hours after order has been delivered and we will rectify the problem.

As we are a small business we do not offer refunds on change of mind. 

Where do you ship your Prints?

We offer worldwide shipping for our Fine Art Prints. Please note that shipping fees and delivery times may vary depending on the destination.

What shipping carriers do you use?

We partner with reliable Austrian Post, to ensure safe and secure delivery of our Fine Art Prints.

How long does it take for my order to ship?

Orders are typically processed within 5-7 business days. Shipping times may vary based on your location and the type of print ordered. 

For further details visit our Shipping Policy page.

Do you provide tracking information for shipped orders?

Yes, we provide tracking details for all shipped orders. You'll receive an email with tracking information to monitor your package's journey.

What are the shipping costs?

Shipping costs are calculated based on the size, weight, and destination of your order. You can view the shipping cost at our Shipping Policy page and at checkout before finalizing your purchase.

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for faster delivery. Additional charges may apply based on the selected shipping method.

What packaging materials do you use to ensure the safety of prints during shipping?

We take utmost care in packaging our Fine Art Prints using high-quality materials to protect them from damage during transit. Prints are usually secured between protective layers and shipped in sturdy packaging tubes and boxes.

Can I change the shipping address after placing my order?

Please email our customer support team at: office@sophiaway.com as soon as possible, if you have entered the wrong address.

If we are not at fault for the mis-shipment of your order, you will be required to pay further shipping fees.

Do you accept returns?

In the rare event that your print arrives damaged, please contact us within 24 hours after your order has been delivered and we will rectify the problem.

As we are a small business we do not offer refunds on change of mind. 

What are your Travel Itineraries?

Our Travel Itineraries are thoughtfully crafted plans for your dream vacations. We provide detailed schedules, recommendations, and insider tips to help you make the most of your travel experience.

Are your travel itineraries suitable for solo travelers, couples, and families?

Yes, our travel itineraries are designed to cater to various types of travelers. Whether you're adventuring solo, embarking on a romantic getaway, or exploring with your family, our itineraries provide options suitable for all.

Can I extend the duration of a travel itinerary?

While our itineraries are designed for a specific length of time, many of them can be easily expanded for a longer stay. In those cases, you can either decide to spend more time in one place, or add some of our suggested destinations to your itinerary.

How do I receive my Travel Itinerary after purchase?

Once you've selected and purchased a Travel Itinerary, you'll receive a digital copy delivered directly to your email. This allows you to access and refer to your Itinerary conveniently while traveling.

How can I save my Travel Itineraries on iPhone/iPad?

How can I save my Travel Itineraries on an Android phone or tablet?